> ## Documentation Index
> Fetch the complete documentation index at: https://docs.tryflare.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Help Center

> Find setup, analysis, and troubleshooting help for GCP and AWS

# How can we help?

Start with the guide that matches your cloud provider or the stage where you are blocked. Flare supports GCP Cloud Audit Logs and recent regional AWS CloudTrail management event history.

## Connect a cloud

<CardGroup cols={2}>
  <Card title="Connect GCP" icon="cloud" href="/connectors/gcp">
    Configure read-only OAuth, find your Project ID, reconnect an expired token, or troubleshoot missing audit logs.
  </Card>

  <Card title="Connect AWS" icon="cloud" href="/connectors/aws">
    Create the read-only IAM role, understand trust versus permissions policies, and resolve role or Region errors.
  </Card>
</CardGroup>

## Run and investigate

<CardGroup cols={2}>
  <Card title="Run an analysis" icon="play" href="/analyses/running">
    Fetch live GCP or AWS activity, upload a file, choose a time window, and understand event limits.
  </Card>

  <Card title="Understand results" icon="chart-bar" href="/analyses/results">
    Read scores, severity, source evidence, first-seen values, and truncation notices.
  </Card>

  <Card title="Ask follow-up questions" icon="message" href="/analyses/follow-up">
    Get provider-specific investigation steps and turn findings into an incident summary.
  </Card>

  <Card title="Upload a file" icon="upload" href="/connectors/file-upload">
    Prepare GCP, AWS, or custom logs in JSON, NDJSON, CSV, or plain text.
  </Card>
</CardGroup>

## Fast checks

| Problem                                 | First check                                                                             |
| --------------------------------------- | --------------------------------------------------------------------------------------- |
| **GCP returns 403**                     | Confirm the signed-in Google account has `roles/logging.viewer` on the exact Project ID |
| **AWS cannot assume the role**          | Compare the full customer role ARN, trusted Flare principal, and connector ExternalId   |
| **AWS returns no events**               | Confirm the event-history Region and try a wider time window                            |
| **Analysis takes longer than expected** | Keep the page open; larger event sets can take up to a minute or more                   |
| **Uploaded file is rejected**           | Confirm the file is no larger than 2 MB and uses a supported format                     |

<Note>
  Never send passwords, OAuth tokens, access keys, secret keys, or session credentials to Flare Support.
</Note>

## Still blocked?

Visit [Flare Support](https://tryflare.ai/support) or email [ariel@tryflare.ai](mailto:ariel@tryflare.ai?subject=Flare%20support). Include:

* The provider: GCP, AWS, or file upload
* The GCP Project ID, or AWS account ID and Region
* The role name or connector status, when relevant
* The exact error message and the time it occurred

You can also review the [FAQ](/faq) for account, retention, quota, and baseline questions.